Switchers Say

Eric, a new Switcher from Switch@Sunway Carnival has been nominated as the Switch Superstar for the month of March for being a helpful and reliable team player, maintaining outstanding sales performance and the willingness to grow and learn in a short period of time.

(Eric – E)

Q: First of all, congratulations for being nominated as March 2010’s Switch Superstar! So tell us a bit about yourself, where are you from, your age, what do you do beside working at Switch, you know, the personal stuff.

E: your age, what do you do beside working at Switch, you know, the personal stuff.
Before I start, I would like to thank my seniors (Peter, Julian, Yuvin and Yonn Vern) who had provide me great guidance and being a very good mentor in Switch Sunway Carnival. Without them, I wouldn’t be nominated as the Superstar for the month of March. Well, my name is Eric Ong and I’m 19 years old. Just finished my STPM and currently considering on where to pursue my studies.

Q: When did you join Switch, and what made you join?

E: I joined Switch two months ago which is at December 2009. Well, I was a better user in Windows OS before I know Mac. So, Mac OS caught my attention and I was keen to know more about them!

Q: Please describe your typical day at work.

E: Well I am a workaholic, so most of my working hours will be from 10am to 10pm everyday. My job is to make sure that the store is clean, stocks inventory are balance, doing sales as well as cash settlements, last but not least is registering new users to Maxis for their iPhone purchases.

Q: What is your favourite part of working at Switch?

E: The teamwork I had with my colleagues is the favourite part of working with Switch. Working together is a team and helping each other out whenever they are in need is another motivation to me. Furthermore, I have a lot of fun being with my team mates in such a friendly and enjoying working environment.

Q: Can you share with us the most important thing that you’ve learned from working at Switch?

E: Responsibility and Punctuality. Before I start working with Switch, I was actually a vert clumsy guy and I am even late for my first interview with Switch. After a lot of earful advice, I finally realize that these values are essential. Not only while working but also in my life. Thus, I would like to take this opportunity to thank my superior (Peter and Julian) for teaching me the most important values in my life.

Q: What advice would you give to other Switchers (your colleagues) at work?

E: To all current and future Switchers, working with Switch is not only about learning Mac or Apple products but it is also learning how to work as a team and learning new values in our life.

We had our “Marching Through The Month” and guess what is joining into the parade?

Marvin, a Switcher based at Switch@QueensBay Mall, has been nominated as February’s Switch Superstar. He is has been described as a helpful team player, someone capable of assisting in daily administration, while maintaining an outstanding sales performance.

(Marvin – M)

Q: First of all, congratulations for being nominated as February 2010’s Switch Superstar! So tell us a bit about yourself, where are you from, your age, what do you do beside working at Switch, you know, the personal stuff.

M: Before I start, I would like to thank Switch for the nomination! My name is Marvin Ooi and I’m 20 this year. I’m from Penang, staying around Penang International Airport. Therefore, I’m working in Switch@QueensBay Mall. Apart from working with Switch, I am also having my Accounting Course at TARC College.

Q: When did you join Switch, and what made you join?

M: I started by job with Switch in end of July 2009. Before joining Switch, I actually bought an iPod from them and I saw a lot of Apple’s products! They are all so amazing and then I decided to join Switch to expand my knowledge in all those wonderful Apple products.

Q: Please describe your typical day at work.

M: Majority of my working shifts will be from the afternoon until closing, it was because that I have to attend to my classes in the morning. Whenever when I arrive in the outlet, the first thing I will do was to check on my customer’s collection. Making sure my customers have collected their items which they have ordered is part of my main responsibility as a crew in Switch.

Q: What is your favourite part of working at Switch?

M: My favourite part of working with Switch is that I can see customers walking out of the outlet with a Smile and watching them turning into a Switcher one day. Another favourite part working in Switch was the happiness in working together with my helpful and friendly colleagues. It is an enjoyment working with the team.

Q: Can you share with us the most important thing that you’ve learned from working at Switch?

M: Besides all the Apple knowledge that Switch have provided me, I’ve also learned how to control my own emotion, regardless of the situation that I am facing. Staying calm and observe is the key word I always remind myself.

Q: What advice would you give to other Switchers (your colleagues) at work?

M: Love and passion on everything we do, sharing knowledge among the crews. Together, we can bring Switch to a new higher level!

Congratulation to Switch@Gurney Plaza on receiving the Top Merchandising Award from Apple Asia Pacific. The award was given to Switch@Gurney Plaza for their brilliant displaying of Apple merchandise.

Jazz, a Switcher based at Switch@The Spring, has been nominated as January’s Switch Superstar. He is has been described as a good team player, a Switcher with great team spirit and also dedicated in Mac’s troubleshooting.

(Jazz – J)

Q: First of all, congratulations for being nominated as September 2009’s Switch Superstar! So tell us a bit about yourself, where are you from, your age, what do you do beside working at Switch, you know, the personal stuff.

J: First of all, thanks for the nomination! I never foresee that I would be one of  the Switch Superstar! My name is Jasmine Leong and my nickname is Jazz. I’m 21 this year and besides working in Switch@The Spring, I am also having my Diploma at the INTI College Sarawak. On top of that, I would like to thank my superior (Chai) for this opportunity to join Switch and lead on expanding my knowledge in Switch.

Q: When did you join Switch, and what made you join?

J: I joined Switch two years ago. There’s an ex-crew named Teresa who bring me into Switch. She is the one who introduce Switch to me as she leaving for her further study. That is how I get my job here in Switch@The Spring.

Q: Please describe your typical day at work.

J: Basically, after my opening the first thing that I will do is to make sure that all the Macs and iPods are in perfect order and fully functioning. Then I will proceed to do the cleaning around the Macs and iPods especially the fingerprints and dusts which is all around the products. I will also be greeting the customers whenever they step into the outlet and providing them solutions based on their needs by doing demonstrations, briefing and giving guides on our products. During the night before we close our outlet, I will be helping on the settlement, stock take and stock confirmation.

Q: What is your favourite part of working at Switch?

J: My favorite part of working at Switch is to troubleshoot all kinds of system failures and make as much customers to Switch to using Mac.

Q: Can you share with us the most important thing that you’ve learned from working at Switch?

J: The most important thing that I have learnt at Switch, is about computer. I’m Microsoft based on the day I joined Switch, but now I have more knowledge about Mac. In additional of that, I have also learnt how to use different kind of programs, troubleshooting, programming, installing and a lot more.

Q: What advice would you give to other Switchers (your colleagues) at work?

J: Hard work and dedication plays an important role in ensuring success at work. Put your whole heart and dedication towards your job in order to achieve a brighter future.