Switchers Say

Jasmim, a Switcher based at Switch@Gurney Plaza, has been nominated as May’s Switch Superstar. She has been described as a motivated, friendly, helpful as in handling paperworks, proactive and also one of the best sales staffs by her superior.

(Jasmim – J)

Q: First of all, congratulations for being nominated as May 2010’s Switch Superstar! So tell us a bit about yourself, where are you from, your age, what do you do beside working at Switch, you know, the personal stuff.

J: Hey, first of all I would like to thank Switch for nominating me, I truly appreciate all the guidance and support that has been provided to me, without the patient guidance especially from my seniors (Cedric and Jason) I will never even been considered. I was definitely in shock when I receive the mail. Anyway, my name is Jasmim Merican, I am 23 years old, born and grew up in Penang.  I’ve just completed my Degree in Computer Studies recently.

Q: When did you join Switch, and what made you join?

J: I joined Switch in November 2008, the main reason why I join Switch was because I have always been fascinated by Mac system. I was a PC user ever since I got my first PC when I was about 10 years old. I “Switch” to Mac just right after I joined Switch, it was definitely one of the greatest switching experience in my life.

Q: Please describe your typical day at work.

J: Well, my typical day at work consist of ensuring that all the Macs and iPods are in perfect order. In addition to that, I have to keep track of all incoming and outgoing stocks. Next is to make sure that all the demo units are clean and the display units in the store are well organized. Last but not least is to provide solutions to customers and switching them to Mac.

Q: What is your favourite part of working at Switch?

J: My favorite part of working at Switch is meeting various type of new customers and providing them solutions that will suits their needs.

Q: Can you share with us the most important thing that you’ve learned from working at Switch?

J: The most important thing that I have learned from Switch is that to always stay committed and always provide the solutions / service with integrity.

Q: What advice would you give to other Switchers (your colleagues) at work?

J: “Love all, trust a few, do wrong to none.  ~William Shakespeare”

Marvin, a Switcher based at Switch@QueensBay Mall, has been nominated as February’s Switch Superstar. He is has been described as a helpful team player, someone capable of assisting in daily administration, while maintaining an outstanding sales performance.

(Marvin – M)

Q: First of all, congratulations for being nominated as February 2010’s Switch Superstar! So tell us a bit about yourself, where are you from, your age, what do you do beside working at Switch, you know, the personal stuff.

M: Before I start, I would like to thank Switch for the nomination! My name is Marvin Ooi and I’m 20 this year. I’m from Penang, staying around Penang International Airport. Therefore, I’m working in Switch@QueensBay Mall. Apart from working with Switch, I am also having my Accounting Course at TARC College.

Q: When did you join Switch, and what made you join?

M: I started by job with Switch in end of July 2009. Before joining Switch, I actually bought an iPod from them and I saw a lot of Apple’s products! They are all so amazing and then I decided to join Switch to expand my knowledge in all those wonderful Apple products.

Q: Please describe your typical day at work.

M: Majority of my working shifts will be from the afternoon until closing, it was because that I have to attend to my classes in the morning. Whenever when I arrive in the outlet, the first thing I will do was to check on my customer’s collection. Making sure my customers have collected their items which they have ordered is part of my main responsibility as a crew in Switch.

Q: What is your favourite part of working at Switch?

M: My favourite part of working with Switch is that I can see customers walking out of the outlet with a Smile and watching them turning into a Switcher one day. Another favourite part working in Switch was the happiness in working together with my helpful and friendly colleagues. It is an enjoyment working with the team.

Q: Can you share with us the most important thing that you’ve learned from working at Switch?

M: Besides all the Apple knowledge that Switch have provided me, I’ve also learned how to control my own emotion, regardless of the situation that I am facing. Staying calm and observe is the key word I always remind myself.

Q: What advice would you give to other Switchers (your colleagues) at work?

M: Love and passion on everything we do, sharing knowledge among the crews. Together, we can bring Switch to a new higher level!

Jazz, a Switcher based at Switch@The Spring, has been nominated as January’s Switch Superstar. He is has been described as a good team player, a Switcher with great team spirit and also dedicated in Mac’s troubleshooting.

(Jazz – J)

Q: First of all, congratulations for being nominated as September 2009’s Switch Superstar! So tell us a bit about yourself, where are you from, your age, what do you do beside working at Switch, you know, the personal stuff.

J: First of all, thanks for the nomination! I never foresee that I would be one of  the Switch Superstar! My name is Jasmine Leong and my nickname is Jazz. I’m 21 this year and besides working in Switch@The Spring, I am also having my Diploma at the INTI College Sarawak. On top of that, I would like to thank my superior (Chai) for this opportunity to join Switch and lead on expanding my knowledge in Switch.

Q: When did you join Switch, and what made you join?

J: I joined Switch two years ago. There’s an ex-crew named Teresa who bring me into Switch. She is the one who introduce Switch to me as she leaving for her further study. That is how I get my job here in Switch@The Spring.

Q: Please describe your typical day at work.

J: Basically, after my opening the first thing that I will do is to make sure that all the Macs and iPods are in perfect order and fully functioning. Then I will proceed to do the cleaning around the Macs and iPods especially the fingerprints and dusts which is all around the products. I will also be greeting the customers whenever they step into the outlet and providing them solutions based on their needs by doing demonstrations, briefing and giving guides on our products. During the night before we close our outlet, I will be helping on the settlement, stock take and stock confirmation.

Q: What is your favourite part of working at Switch?

J: My favorite part of working at Switch is to troubleshoot all kinds of system failures and make as much customers to Switch to using Mac.

Q: Can you share with us the most important thing that you’ve learned from working at Switch?

J: The most important thing that I have learnt at Switch, is about computer. I’m Microsoft based on the day I joined Switch, but now I have more knowledge about Mac. In additional of that, I have also learnt how to use different kind of programs, troubleshooting, programming, installing and a lot more.

Q: What advice would you give to other Switchers (your colleagues) at work?

J: Hard work and dedication plays an important role in ensuring success at work. Put your whole heart and dedication towards your job in order to achieve a brighter future.

Tzy, a Switcher based at Switch@Sunway Carnival Mall, Penang, is fairly new as a Switcher. He is, however, being described as a responsible Switcher who is capable of attending and assisting different type of customers and requests at all times.

(Tzy – T)

Q: First of all, congratulations for being nominated as December 2009’s Switch Superstar! So tell us a bit about yourself, where are you from, your age, what do you do beside working at Switch, you know, the personal stuff.

T: I’m a 22 year-old guy from Butterworth, Penang. I am currently pursuing my studies in electronic engineering in Penang. During my free time, I like to spend time modifying and adding features to my line following robot. Occasionally I also like to spend time playing online games.

Q: When did you join Switch, and what made you join?

T: I became a Switcher on 7 July 2009. I used to be a Windows-based technician. Being known as one of the best OS-s in the world, Mac OS X has got me curious about it, hence joining Switch to learn more about Mac and Apple’s products.

Q: Please describe your typical day at work.

T: At work, I love to share everything I know about Apple’s products with customers. I love to know when customers are falling in love with these great products.

Q: What is your favourite part of working at Switch?

T: My favourite part has to be talking talk customers and try my best to solve the problems they are having.

Q: Can you share with us the most important thing that you’ve learned from working at Switch?

T: Smile. It’s one of the most beautiful values that I’ve learned from working at Switch. With this in mind, I am always reminding myself to smile.

Q: What advice would you give to other Switchers (your colleagues) at work?

T: Here is a small clue to share. Don’t panic no matter what the situation is. This will reduce the chances of making a mistake.

Before I end, I would like to thank Switch for giving me the opportunity to express myself here, and thanks to all Switchers, especially for those who are working at Switch@Sunway Carnival Mall. Moreover, I especially appreciate the guidance from Peter and Julian (the two person-in-charge of Switch@Sunway Carnival Mall), and the knowledge they have shared with me. Their assistance has been invaluable to me.

This month, we have two Superstars to introduce. Why? You may ask. Both have presented an outstanding sales performance and both have gained recognition from their outlet’s person-in-charge. Jason, a Switcher based at Switch@Gurney Plaza, Penang, is being described as a responsible Switcher and great helper in the daily operation of Switch@Gurney Plaza, Penang. Edmund, a Switcher based at Switch@The Spring, is being described as one of the most hardworking Switchers.

(Jason – J, Edmund – E)

Q: First of all, congratulations for being nominated as October 2009’s Switch Superstar! So tell us a bit about yourself, where are you from, your age, what do you do beside working at Switch, you know, the personal stuff.

J: Hi, I’m Jason. First of all, big thanks to the company for the opportunity to work and to learn. Another thanks to all the crews for all the help and guidance. A little bit about myself, I’m 22 years old and I’m from Bukit Mertajam, Penang. I enjoy going to the movies and travel.

E: My name is Edmund, I’m 19 years old, and I’m from Kuching. I love going to places in Kuching to try different food. That is why I love telling people that ‘I can’t live without food’!

Q: When did you join Switch, and what made you join?

J: I’ve been with Switch for more than 2 years. I joined the company during the middle of July 2007, with the intention of wanting to know how Mac works.

E: I joined Switch@The Spring since July 9th 2009. I wanted, and of course willing to learn new things, especially regarding Apple products.

Q: Please describe your typical day at work.

J: I talk to customers, provide them with solutions. Apart from that, I get to be involved in product merchandising, conducting small group training or discussions among the crews, and a lot more.

E: I wake up around 8am and get myself ready for work. I normally start working at 10am. Stock checking, follow up on customers, explain and make my customers feel confidence with Mac are some of my daily (and main) tasks.

Q: What is your favourite part of working at Switch?

J: Having the opportunity to meet and learn from different people with many interesting experiences.

E: What I like about working here is the friendly environment and teamwork.

Q: Can you share with us the most important thing that you’ve learned from working at Switch?

J: I’ve learned a lot over the past 2 years and it is hard for me to tell which is the most important one. Of all, working at Switch has made me learned that the success of everything and anything that we do depends on how much we are committed to it.

E: Most importantly, what I have learn here is co-operation and non-racial boundaries between colleagues here and the advanced technology of Mac.

Q: What advice would you give to other Switchers (your colleagues) at work?

J: Have fun. It makes everything simpler. Cheers!

E: Co-operation is a very important value to be practiced because when we work together as one, we can certainly do everything!