When can I pre-order?

Online pre-order period:
16th Oct 2020 (08:00pm) – 18th Oct 2020 (11:59pm)

Outlet pre-order period:
16th Oct 2020 (08:00pm) – 22th Oct 2020 (10:00pm)

Time is subjected to individual outlet opening hours.

Pre-order now!

Pre-order with us and enjoy our added conveniences provided just for you.

1. Same Day Delivery

Get the product delivered to you on the launch date.

2. Trade-in at Switch

You can now trade-in at Switch online store and at Switch outlets.
Get additional RM50 cash voucher when you trade-in at Switch outlets.

3. Purchase with purchase Promotion

Pre-order now and save RM 100 on AirPods.

FAQ and T&C

How much is the iPad Air?

  • iPad Air 64GB Wi-Fi – RM2,599
  • iPad Air 64GB Wi-Fi + CL – RM3,149 (Not available for pre-order)
  • iPad Air 256GB Wi-Fi – RM3,249
  • iPad Air 256GB Wi-Fi + CL – RM3,799 (Not available for pre-order)

*CL stands for Cellular


When can I pre-order?

Online pre-order period: 16 Oct 2020 (8:00pm) – 18 Oct 2020 (11:59pm)


Outlet pre-order period: 16 Oct 2020 (8:00pm) – 22 Oct 2020 (10:00pm)

*Time is subjected to individual outlet opening hours


What are my pre-order options?

In your journey to be one of the earliest to enjoy the iPad Air, we have two (2) options for you to choose from; deposit & full payment.


You can reserve your brand new iPad Air with a deposit of only RM300 (exclusive at Switch). To enjoy this, you can select:

  • Self pick-up at any Switch outlets of your choice (balance payment to be made at the outlet).
    • This option is available for pre-orders made online (Switch Online Store) and at the outlet.
  • Ship-to-address (balance payment to be made online via a link which will be sent to your email a day before the collection date).
    • This option is available for pre-orders made on the Switch Online Store only.

Online pre-order links for deposit experience


Full Payment

If deposit payment is not for you, you can opt for full payment.

  • This option gives you the flexibility to either
    • Have your new device delivered to your doorstep (online only).
    • Pick up your device from any Switch outlets of your choice.

* This option is available for pre-orders made via online and at the outlet.

Online pre-order links for Full Payment experience.


What if there’s a targeted MCO in my area during the pre-order collection period?

Rest assured. In this predicament,

  1. If you have selected deposit payment and outlet pickup, a link will be emailed to you for the balance payment online a day before collection date. The device will then be shipped to your address on collection day at no extra charge.
  2. If you have selected full payment and outlet pickup, we will ship the device to your address on collection day at no extra charge.


When will I receive my new iPad Air?

When placing a pre-order, you have the choice between “ship to address” and “self pick-up”. The pick-up availability/ delivery of the device slightly differs between the two as explained below.

Ship to Address

  • Your device will be shipped out on 23 Oct 2020.
  • For the first time, same day delivery (for pre-orders made on Switch Online Store) is now available for selected regions in the states below at 0 additional charge:
    • Penang
    • Central (KL/ Selangor only)
    • Johor (Johor Bahru only)
    • Please click here to check if your area postcode qualifies for same day delivery

* Important Note: Same day delivery may be impacted by CMCO restrictions.

  • For all other regions, please take note of the shipping lead time below:
    • Approximately 1-3 working days for West Malaysia.
    • Approximately 3-5 working days for East Malaysia.


Self Pick-up

  • Your device will be ready for collection from 23 – 30 Oct 2020 at your outlet of choice (outlet operation hours: 10am – 10pm).
  • Failure to collect the device within the above period forfeits the reservation and subjects your collection to the next availability based on inventory status.


What offers do you have?

To ease your burden, we have specially designed programs for you. The programs below are available in our online store (Deposit only) and outlets (Full Payment & Deposit).

Trade In Program

  • We have an awesome trade in program offering up to 50% of your device value! This program is for a limited time only during the pre-order period.
  • More Info About Trade-In >
  • Visit your nearest Switch outlet and our crew will assist to evaluate your device value for trade-in.


RM50 Cash Voucher (Overtrade)

Besides enjoying an amazing rate for trade-in, you will also be entitled for a RM50 Cash Voucher to purchase anything in Switch outlets (no minimum purchase required) in a single cash bill when you trade-in any device.

Instalment Plan

RM100 off on All AirPods Range

Enjoy RM100 off the purchase of any AirPods range with pre-order of the iPad Air.

What payment methods are available?

We offer a wide range of payment options at our online store:

  • FPX Bank Transfer
  • VISA / MASTER Credit and Debit cards
  • CIMB Clicks
  • Maybank2U
  • Hong Leong Connect

These are the payment options at our physical outlets:

  • Cash
  • VISA / MASTER Credit and Debit cards
  • E-wallets (Boost, Grab, Touch n Go)
  • Split


What do I have to present during collection?

Please present your Identification Card (IC) for verification and the soft/ hard copy of the confirmed pre-order (from Email or Sales Order).


Can I send a representative to collect the device?

Unfortunately, we do not allow representatives for device collection. Only customers who made the order are allowed to collect the device.


What if you still have questions?

Fret now, our support team will be on caffeine drips during the pre-order period (16 – 18 Oct 2020, from 9am to 3am) just for you. You may reach us below;


*Switch reserves the rights to amend the terms and conditions without prior notice*

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